Right now, I’m thinking that Nintendo sucks
After months of looking for a Wii in a store, we finally got one today at noon. We brought it home, waited for the kids to come home from school & then let them play. They played Wii Sports for a long time. Then, they decided to try their copy of Zelda for the GameCube. Once we figured out how to connect the game controller, they started playing. But, in their excitement, they pulled on the controller cord, dropping the Wii about 3 feet from the top of the TV to the carpeted floor. The game had turned off during the fall, but I turned it back on & the game worked just fine. They played that for a while, then took the disc out & put Wii Sports back in.
That’s when we got the ‘unable to read disc’ error.
We tried cleaning it. Same problem.
We tried putting a different GameCube game in. Same problem.
So, I went to the website, followed troubleshooting instructions there & ended up calling the 800 number for support.
After explaining the problem to the man on the other end, he told me that, since we dropped it, it was not covered under warranty & would cost us $67 to get repaired.
We had just paid $267 for it less than 5 hours earlier. After waiting months to find one in a store.
He took pity on me & lowered the price to $50, as my 6yo, who had been the one who pulled the controller, was crying in the background, feeling so guilty about breaking such an expensive thing (yes, to us & to many people, $267 is expensive - not to mention $317 when you add in the repair).
What I’m not happy with is the fact that, had I lied & said that it was broken when we got it out of the box a few hours earlier, the repair would have been free.
And, I’m also not happy that this expensive item isn’t able to withstand normal jostling. Really, it wasn’t much of a fall. And, I’ve seen people carrying their Wii’s around, moving them from house to house, popping them down & not having any problem at all.
Are they just getting lucky? Or, is our brand new, barely used Wii touchier than it should be.
And, yes, I’m disappointed in the whole experience.
